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Repeat PrescriptionsIf you are taking a regular course of medicines and require a further supply (after the doctor has seen you initially), you can request a repeat prescription in any of the following ways: Drop In A Prescription Request We have a special collection point at the main reception to avoid any waiting. There is also an information notice telling you when to collect your prescriptions. Any prescriptions left when the Surgery is closed will not be processed until the next working day and you should allow additional time to collect your prescription eg prescriptions left over the weekend will not to ready for collection until Wednesday afternoon. At Your Local Pharmacy You can drop your prescription into your selected pharmacy and they will deliver the request to the Medical Centre. PLease leave an extra day for your request to be processed.
Post In Your Prescription Request
The Prescription Department The prescription is processed and ready for collection or delivery to the chemist in the usual way. Please allow for postage time plus the usual two working days at the medical centre. If you would like us to return your prescription via the post please enclose a stamped, addressed envelope. Allow a few extra days to include posting time. Telephone Requests When the prescription line is open there is a member of staff to answer your calls between the hours of 10.00am-12.30pm and again from 2.00-4.30pm - Monday to Friday. It is an increasingly busy line but we have listed a few suggestions to avoid delay:
Order Your Repeat Prescription Online Once your request has been received at the Surgery, you will be sent an email from us to confirm that it has arrived. Please note, that the "Thank you" message that appears on this screen when you have submitted form, does not mean that we have received your email. Please be aware that our e-mails are only read within office hours and that the prescription will be ready TWO WORKING DAYS AFTER THE E-MAIL HAS BEEN ACTIONED; three days if you are a Boots customer. Security note: Electronic transmissions on the Internet are not
always secure and theoretically it is possible for the details emailed from this
form to be intercepted by a third party. If you have any concerns, we advise you
to visit the surgery and present your details in person.
As you are all no doubt aware, we have a drug budget for all medication that we issue at the medical centre. We are under constant pressure from the government to stay within our budget. We are asking our patients to help us by reminding you all of the following:
The computer system monitors how much is being prescribed and as a result if you request a medication before it is due there may be a delay before the prescription is issued. For example, if in the past two weeks you had received a repeat prescription for a month's supply our computer will tell us that the next prescription is not yet due. We recognize that it may sometimes be necessary to make early requests, for example when you are going to be away from home for some time, eg on holiday. If this is the case, please help us by putting a note on the counterfoil giving the reason for your early request. This may then avoid any unnecessary delay. Prescriptions have become very expensive. Remember the charge is made per item and it may be cheaper to get a 'season ticket' - see leaflet P11 (available from our Reception) for details. The following are exempt from charges:
REPEAT PRESCRIPTIONS READY FOR COLLECTION
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